Last updated · 2026-05-16

Contact

There's no contact form yet — direct email gets to a real person faster. Route your message by topic so it lands with whoever can actually help.

By topic

If you want to…Email
Ask anything else / say hi / give feedbackhello@gentity.ai
Report a security vulnerabilitysecurity@gentity.ai (see disclosure policy)
Ask about billing, refunds, account closurehello@gentity.ai
Press / partnershiphello@gentity.ai (include “press” or “partnership” in the subject)

Bugs in the CLI

Open an issue at github.com/gentityapp/cli/issues. Include:

  • gentity --version
  • OS + arch (uname -a)
  • The command you ran and what you expected
  • The output you got (full, not paraphrased)

Status & outages

We don't maintain a public status page yet. If something is broken and the dashboard / CLI is silent about it, email hello@gentity.ai— we'll post about ongoing incidents and resolutions on our X account once one exists.

Mailing address

ROOTTEAM, Inc.
Tokyo, Japan
Detailed registered address available on request via hello@gentity.ai for legal notices.

Questions, corrections, or notices? hello@gentity.ai. Security disclosure? security@gentity.ai.